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By using our product or services,

you are agreeing to our Terms and conditions,

Privacy Policy and Refund policy.

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Read the details carefully.

Terms and conditions

1.1 Acceptance of Terms

By accessing or using the PriME – MedCase website, platform and related services (collectively, “Site”), you (“User”) agree to be bound by these Terms of Use (“Terms”). If you do not agree, please do not use the Site or products.

1.2 Eligibility

You represent and warrant that you are at least 18 years old and legally capable of entering into binding contracts under Indian law.

1.3 License & Access

• Limited License. PriME – MedCase (“Company”) grants you a revocable, non-exclusive, non-transferable license to access and use the Site and order devices for your personal or internal healthcare support purposes.
• Restrictions. You shall not reproduce, distribute, modify, decompile, scrape, or build derivative works of the Site or any MedCase software or hardware without prior written consent.

1.4 Intellectual Property

All content, designs, software, trademarks, logos, and hardware schematics are the sole property of the Company or its licensors. No rights are granted to you other than the limited right to use the MedCase device and Site as expressly set forth herein.

1.5 User Conduct & Indemnification

You agree not to:

  1. Misuse the Site or MedCase device (e.g. tampering, reverse engineering).

  2. Post unlawful, infringing or offensive content.

You shall indemnify, defend, and hold Company harmless from any third party claims, liabilities, losses or expenses (including attorneys’ fees) arising from your breach of these Terms or misuse of the Site/device.

1.6 Payments & Orders

All payments are processed via authorized gateways (e.g., Razorpay) and are subject to their terms and timelines. Title and risk of loss transfer to you upon dispatch to the courier.

1.7 Delivery Timeline

Once payment is confirmed, orders are typically delivered within 7 to 10 working days, depending on your location, and logistics partner efficiency. In case of any delays or unexpected issues, our team will promptly update you with the revised delivery schedule.

For specific delivery concerns or support, please contact us at info@primeforyou.in.

1.8 Disclaimers & Limitation of Liability

• As-Is Warranty. MedCase is provided “AS IS” and “AS AVAILABLE.” Company disclaims all warranties—express or implied—including merchantability or fitness for a medical purpose. MedCase is not a substitute for professional medical advice.
• Liability Cap. To the fullest extent permitted by law, Company’s total liability for any claim shall not exceed the fees paid by you for the device in the 12 months preceding the claim. In no event shall Company be liable for indirect, incidental or consequential damages.

1.9 Modifications

Company may revise these Terms at any time by posting the updated version with a new “Effective Date.” Continued use constitutes acceptance. Registered users will receive email notice for material changes.

1.10 Governing Law & Dispute Resolution

These Terms are governed by Indian law. Any dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, in Bhubaneswar, Odisha. The seat of arbitration shall be Bhubaneswar.

1.11 Contact

For questions or notices under these Terms: info@primeforyou.in

Privacy Policy

2.1 Overview

PriME – MedCase (“we,” “us,” “Company”) respects your privacy. This Policy explains how we collect, use, share, and protect your information.

2.2 Information We Collect

  • Personal Data: name, email, phone number, shipping/billing address (provided when you register or place an order).

  • Health Data: medication schedules and device usage logs (with your consent) to support adherence.

  • Usage Data: IP address, device/browser type, referring URL, pages visited, search terms, timestamps.

  • Cookies & Tracking: session cookies, analytics cookies; you may disable cookies, but key features may break.

2.3 How We Use Your Information

  • Service Delivery: process orders, ship devices, provide customer support.

  • Health Support: send timely medication reminders and usage reports (only if you opt in).

  • Improvement & Analytics: measure Site performance and device reliability.

  • Marketing: with your consent, send product updates, offers, and newsletters.

2.4 Data Sharing

  • Service Providers: logistics partners, payment gateways, analytics vendors—only as needed to deliver our services.

  • Aggregated Data: anonymized usage trends shared with research partners.

  • Legal Obligation: if required by law or to protect our rights or safety.

2.5 Cross‑Border Transfers

Your data may be stored or processed outside India. We implement standard contractual clauses or equivalent safeguards to ensure adequate protection.

2.6 Data Retention & Security

  • Retention: we retain Personal Data only as long as necessary for the purposes stated (generally up to 3 years from last interaction) or as required by law.

  • Security: we use industry‑standard measures (encryption, access controls) to protect your data; however, no system is 100% secure.

2.7 Your Rights

You may:

  • Access and correct your data

  • Request deletion (subject to legal and operational needs)

  • Withdraw consent for marketing

  • Request data portability

To exercise your rights or lodge a complaint, contact our Data Protection Officer:

Name: PriME Email: info@primeforyou.in
Address: PriME – MedCase, [STPI ELITE Tower, Plot no. 2/A, IDCO Industrial Area Gothapatna, Post- Malipada, Bhubaneswar, Odisha 751003

],

2.8 Changes to This Policy

We may update this Policy. The “Effective Date” will indicate when changes take effect. Significant changes will be communicated via email to registered users.

Refund Policy

3.1 Scope

Applies to all MedCase device purchases via www.primeforyou.in.

3.2 Order Cancellations

Stage -  Before Dispatch

Fee -  5% of order value

Process & Timeline - Cancel via your account or email; refund (net of fee) initiated within 2 business days.

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After Dispatch

5% + actual shipping charges

Do not accept the parcel; instruct courier to return to sender. Refund upon receipt and inspection.

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3.3 Returns & Replacements

Condition - Defective/Damaged

Window & Proof - Notify within 3 days of delivery (with photo/video)

Fees & Remedies - Notify within 3 days of delivery (with photo/video)

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Company bears return shipping. Replacement or full refund within 5 business days after verification.

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Sealed, Unopened

Within 7 days of delivery

Customer pays return shipping. Refund of product price (minus 5% cancellation fee) within 3 business days of receipt.

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Opened, Non‑Defective

Within 3 days of delivery

Subject to inspection. If resalable, refund minus 10% restocking fee and shipping costs.

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3.4 Refund Timeline

Approved refunds processed within 5 business days. Actual crediting depends on your payment provider (1–14 days).

3.5 Exceptions

  • Customized or special-order devices are non‑returnable unless defective.

  • Clearance or promotional items are final sale.

3.6 How to Initiate

Email info@primeforyou.in with your order number, reason, and proof (if applicable). We will issue an RMA and guide you through the return.

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